Glade^® Frequently Asked Questions

For best performance, burn 2 to 4 hours at a time. This will maximise the life of your candle.

Wick maintenance is key for perfect burning. Trim the wick to 6.35 mm each time before you burn, and be sure to remove any wick debris in the candle before lighting.

Do not touch, lift or move a burning candle. Wait until the wax has cooled and hardened before touching a candle. For optimal performance, keep burning candles away from drafts, vents and air currents. Candle wax can be temperature sensitive.For best performance, do not expose candles to extreme high or low temperatures.

Be sure the candleholder is placed on a stable, heat-resistant surface. Never place flammable materials, such as dry leaves or paper, near a candle. Never leave burning candles unattended. Do not burn candles where they can be knocked over by children, pets or anyone else.

Stop using your Glade^® Jar Candle, Glade 2in1 Candle or Large Candle when 6.35 mm of wax remains.

Do not reuse candle holder; discard after use.

No, Glade^® Air Fresheners and all other SC Johnson aerosols have been chlorofluorocarbon (CFC) free since 1975.

Yes, Glade^® Air Fresheners and other SC Johnson empty steel and aluminium aerosol cans can be recycled along with other empty steel and aluminium cans in many communities that operate recycling programmes.

Each see-through oil bottle provides a long-lasting fragrance. When empty, replace the fragrance oil bottle with Glade^® PlugIns^® refills only. All Glade^® PlugIns^® refills work in all Glade^® PlugIns^® warmer units.

SC Johnson is aware that there have been posts on the Internet that have claimed our products were involved in fires. It is important that you know that all our PlugIns^® products are safe and will not cause fires. We know this because PlugIns^® products have been sold for more than 15 years and hundreds of millions of them are being used safely.

Because we are committed to selling safe products, SC Johnson thoroughly investigated these rumours. First, we confirmed that no one had contacted SC Johnson to tell us about these fires or to ask us to investigate them. Additionally, we had a leading fire investigation expert call the fire service representative identified in one of the Internet posts. That fireman indicated that he has no evidence that our products had caused any fire.

We suspect this rumour may be associated with a past SC Johnson voluntary recall of one of its air products, a Glade^® Extra Outlet Scented Oil product that was sold for a short period before 1 June 2002. After discovering an assembly error in a small number of that product, SC Johnson implemented a voluntary recall and provided extensive information about the product to the US Consumer Product Safety Commission (CPSC). After revising the manufacturing process and thorough testing for proper assembly, the Glade^® PlugIns^® Scented Oil Extra Outlet product returned to shop shelves on 3 June 2002. SC Johnson has no knowledge of any credible reports of fire related to this product.

We also know that our products do not cause fires because all our PlugIns^® products have been thoroughly tested by Underwriters Laboratories and other independent laboratories and our products meet or exceed safety requirements. SC Johnson continues to work closely with the Consumer Product Safety Commission to investigate allegations involving PlugIns^® products.

As a more-than-100-year-old family-owned company, SC Johnson is committed to providing top-quality products that can be used safely in homes, and we want to reassure you that PlugIns^® products can be used with complete confidence.

Fragrance oils may collect on the warmer unit over time. To clean, remove the warmer from the electrical socket and wipe the warmer with a dry cloth. Wash hands after handling. These instructions are also included on the back of the warmer package.

The fragrance will be stronger for the first 3 days and will then level off. You can control fragrance intensity by adjusting the control on the front of the unit. A lower setting provides less fragrance, while a higher setting provides the most fragrance.

First, check to make sure the socket is operating properly. This can be done by simply plugging in an appliance such as a lamp or a radio to make sure it is operating. If using the fan unit, make sure the warmer unit’s electrical plug is in the locked position with the arrows on the back of the unit aligned. The warmer unit should be plugged into the socket in a vertical or upright position.

All Glade^® PlugIns^® refills work with any Glade^® PlugIns^® Scented Oil Warmers.

The bottle is plastic and is filled with fragrance oil.

Yes.

No, the refill bottles are not intended to be refilled. The Glade^® PlugIns^® Scented Oil fragrance is specially formulated to be safely used with the Glade^® warmers.